Concierge & Event Booking
Create a product that allows a "Concierge" GoCatch user to post multiple (simultaneous) jobs from a web browser. These jobs should be associated with other accounts (new or existing) by mobile number.
DESIGN & APPROACH
Creating the concierge/event platform transformed the existing product into one that would allow businesses, motels and nursing homes to take their customer service one step further.
Initial sketching and wireframes brought out key features and requirements that would provide a an efficient browser based tool to help transport their customers with a simple experience and interface.
By providing the concierge with a simple form to post jobs for customers, a clean interface visually displaying what stage each job is up to and the availability of cars allows them to provide a full service and give succinct feedback. Once the passenger is collected their work is now done.
Many concierge passengers may not have a GoCatch therefore we needed to provide them with a way to visualise their trip if required. An SMS with a link to a webview of the remainder of their trip is sent once a driver accepts their request. This experience is a replication of how the app operates - viewing the driver approach and time until destination is reached with the addition to download the app for next time. If the passenger already uses GoCatch they are pushed into the job within the GoCatch app
The overall design of the user interface aligned with the visual style I had been creating over some time. The simplified design and aesthetic enables the user to clearly understand how to use it and using iconography to show the concierge at a glance what stage each job is up to (requesting or accepted).